Shannon Lightfoot
Client Services Manager
Shannon has been a vital part of the Keylinks team for over five years, growing and evolving within her role to become a trusted leader in managing Support Workers and Core Supports for NDIS participants. Her genuine passion for working with people shines through in every interaction, earning her a strong and positive reputation among the individuals and families Keylinks supports.
In addition to overseeing day-to-day supports, Shannon plays a key role in both recruitment and roster development. Her participant-centred approach ensures that Support Workers are carefully matched to the needs and goals of each individual, promoting meaningful outcomes and consistent, high-quality care.
Outside of Keylinks, Shannon enjoys spending time with her husband and their beloved Labrador, often bonding over their shared love of sports, especially the NRL. A fan of quiet moments too, she finds joy in a good book, a strong coffee and occasionally picks up her guitar for a creative escape.
In addition to overseeing day-to-day supports, Shannon plays a key role in both recruitment and roster development. Her participant-centred approach ensures that Support Workers are carefully matched to the needs and goals of each individual, promoting meaningful outcomes and consistent, high-quality care.
Outside of Keylinks, Shannon enjoys spending time with her husband and their beloved Labrador, often bonding over their shared love of sports, especially the NRL. A fan of quiet moments too, she finds joy in a good book, a strong coffee and occasionally picks up her guitar for a creative escape.