Melissa Collins

Where would we be without Melissa? As a cornerstone of the Keylinks team for the last 2 years, Melissa plays a vital role in ensuring our support workers are professionally trained, compliant, and empowered to deliver the highest standard of care. Her work is foundational to maintaining Keylinks’ status as a registered and trusted NDIS provider, because quality support starts with quality people.

Driven by a passion for building an inclusive, supportive workplace, Melissa leads recruitment efforts, conducts interviews, and oversees onboarding to ensure staffing levels remain strong and that every worker has the tools they need to thrive. She also contributes to roster planning and works to ensure consistent support coverage for our participants.

Outside of Keylinks, Melissa enjoys spending time with her partner, catching up with friends and family, exploring the beach with her Border Collie, and travelling whenever she gets the chance. A live music enthusiast, she’s always keen for a great gig and the energy that comes with it.